Do you know why so many sales people fail to engage with potential customers and end up missing out on so much business? Let me share something with you that completely changed the way I sold things – and has …

How to Engage Effectively With Potential Customers Read more »

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Have you ever heard of the Portuguese – Saudade? It has no direct translation in English, it describes a distinct sense of longing for something that doesn’t actually exist, and is described as an ‘emptiness’ – like someone or something …

The Word that Delivers Perfect Customer Service Read more »

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In my experience, sales teams appear to fall into two camps – Battleships and Pirate ships. Battleships are usually (but not always) attached to large corporate affairs, where the marketing department produces most of the presentations and sales material, budgets …

Is Your Company Culture Pirate Ship or Battleship? Read more »

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Contrary to popular belief, prospects aren’t sitting in darkened rooms trying to invent new, more fiendish objections for you to supply answers to. If a prospect has a real need for your product or service, then what they require is …

The 4 Types of Sales Objection (& how to overcome them) Read more »

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Free downloads always go down quite well on these posts – so today I’ve included an absolute cracker. As sales professionals we’re supposed to be fabulous at asking great questions, finding out what customers really want – but unfortunately my …

Questions that Help Prospects Flood You with Useful Information Read more »

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