Customer Service Training

Without nurturing positive relationships with those who use our services or require our help – which includes both internal and external customers – few organisations can survive in today’s competitive marketplace.

But customer service has changed immensely over the last fifteen years. The general public have become less tolerant and much more demanding.

These Customer Service with EASE workshops will act as a perfect introduction to the skills, knowledge and awareness necessary to display a positive approach when communicating with others; while allowing delegates to examine their own thoughts and beliefs regarding how they like to be looked after themselves when the tables are turned.