Customer Service Training
Welcome to Lucrum House’s Customer Satisfaction with EASE Workshop – your gateway to transforming customer service techniques in the business-to-business sales domain.
In today’s competitive landscape, exceptional customer care is no longer an option; it’s a necessity.
Unfortunately, many businesses fall short in this crucial area, often unaware of the severe consequences that follow – however this set of workshops can empower your team to deliver unparalleled customer satisfaction.
Without effectively nurturing positive relationships with the public – from the very first point of contact to the very last – few commercial businesses are ever given much “wiggle room” when it comes to customer satisfaction. However, the expectation for the delivery of great service has changed immensely over the last twenty years. Everyone is becoming increasingly less tolerant and SO much more demanding.
At this End of this Workshop, Delegates Will Be Able To:
- Explain the importance of customer care for themselves and for customers
- Recognise how they are perceived externally and have a plan of action to improve
- Follow a clear process for communicating with others
- Effectively use a range of questioning and listening techniques
- Link expectations with the service values of the business
- Proactively personalise the service they deliver
- Identify actions they can take individually to ensure that service levels are constantly improving
- Positively turn around customer issues
- Leave each situation with a clear conscience, knowing they have done everything possible
- Handle complaints calmly and professionally
- Follow clear techniques to help manage customer issues effectively and even clearer techniques for avoiding them in the first place
Who is This Workshop For?
This workshop is tailored for professionals working in business-to-business sales environments who are committed to enhancing their customer service techniques. Whether you’re a sales representative, manager, or part of the in-house team, this workshop will equip you with the skills and knowledge needed to excel in customer satisfaction.
Meet Your Course Leader: Chris Murray
Chris Murray, the brains behind Lucrum House’s sales training workshops and masterclasses, is an inspirational speaker, author, and business coach. Chris delivers training workshops and keynote speeches globally, impacting businesses from various industries. His books, including international best-sellers like “Selling with EASE” and “The Extremely Successful Salesman’s Club,” reflect his passion for helping businesses grow their sales and empower their teams.
About Lucrum House: Innovators in Training and Development
The Lucrum House Group stands as one of the UK’s most innovative training and development organizations. Our ethos revolves around delivering sales, management, and customer service training that genuinely works. We specialise in tailored and bespoke programs, offering a wide range of business solutions. Our diverse international client list includes prestigious names such as Aggreko, Poggenpohl, SKY, NHS, and many more.
Get in Touch Now and Elevate Your Customer Service Game
Don’t miss this opportunity to revolutionise your approach to customer satisfaction.
Organise a Customer Satisfaction with EASE Workshop and empower your team to deliver exceptional customer care, ensuring your business stands out in the competitive B2B sales environment.
